Saturday, June 14, 2008

PLDT outage shuts down Bacolod Internet

PLDT Internet Outage - June 13, 2008
We are the first to report it! Beating all news organizations in Bacolod and in Manila.

Late last month, Philippine Long Distance Telephone Company's (PLDT) Internet cables to the Visayas and Mindanao was shutdown due to a fiber cut. Once again, on Friday, June 13, 2008, approximately 8:30 PM, Manila time, PLDT experienced another outage, similar to what occurred last month.

The issue was repaired Saturday, June 14, 2008 approximately 5:30 AM. We called PLDT's 24x7 Manila Help Desk and they commented to Bacolod Beat that there were two fiber cuts, one in Iloilo and one in Cebu.

This outage effectively shutdown all PLDT Internet customers, both residential and business in Bacolod.

An annoyance to call centers
While most businesses were closed during the outage, there were major businesses directly impacted by the outage. The three main call centers in Bacolod: Convergys, Teleperformance, and TeleTech, all were affected along with smaller call centers.

Other options for Internet connectivity?
Most businesses do not have any other option aside from PLDT's business lines. However, not all Bacolod residents were without Internet access. Those that were using Globe's residential DSL service, Globelines, were able to access the Internet without any problems.

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